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Kore Agent Platform Updates & Release Notes

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Kore Agent Platform Version 1.7.2: Agent-Builder-Verbesserungen

In der Kore Agent Platform v1.7.2 lässt sich festlegen, wie viel eines Tool-Ergebnisses das Modell im Gespräch behält, der Idempotency-Header für HTTP-Tools ist nun optional, Agent Tables unterstützen gefiltertes Massenlöschen (bis zu 10.000 Zeilen), und es gibt einen Schutz vor doppelten Ausführungen bei Workflow- und MCP-Tools.

<p className="rn-heading">Agent builder experience</p> <p className="rn-subtitle">Control what the model sees from tool results</p>

You can now decide how much of each tool result the model keeps in the conversation: the full result, selected fields only, or a short summary built from a template. Flow steps and completions also accept a note describing what the customer received, for later reasoning. The customer-facing response doesn't change, and large tool payloads no longer crowd out the rest of the conversation history.

<p className="rn-subtitle">Idempotency header for HTTP tools is now opt-in</p>

HTTP tools no longer send an idempotency header on every call by default, which resolves errors from providers such as Salesforce that reject unsupported headers. If your provider supports idempotency, such as Stripe, Adyen, or PayPal, enter its header name in the new Idempotency Header field in the tool's resilience settings. The platform still protects retried calls from running twice.

<p className="rn-subtitle">Filtered bulk delete in Agent Tables</p>

Agent Tables can now delete many rows at once by filtering on any column, not only a unique key. Grant the new bulk delete operation on a table tool, run DELETE ... WHERE in the query console, or use the API. A configurable row limit of up to 10,000 rows guards against accidental large deletes.

<p className="rn-subtitle">Duplicate-run protection for workflow and MCP tools</p> …

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Kore Agent Platform Version 1.7.1: Agent Tables in allen Umgebungen

Mit v1.7.1 sind Agent Tables in allen Deployment-Umgebungen nutzbar (mit gemeinsamen Produktionsdaten), Hintergrundaudio-Einstellungen bei deaktiviertem Barge-in sind präzisiert, ausgehende Anrufe ordnen Kunden anhand der gewählten Nummer zu, und Emotech- sowie Deepgram-Vokabularoptionen passen sich dem Sprachanbieter an.

<p className="rn-heading">Agent builder experience</p> <p className="rn-subtitle">Agent Tables on non-production deployments</p>

Agent Tables can now be used from deployments in every environment, not only production. All deployment environments currently read and write the same production rows; per-environment table data is not yet available.

<p className="rn-heading">Voice experience</p> <p className="rn-subtitle">Background audio behavior with barge-in disabled</p>

Background audio settings on Pipeline Voice channels now indicate when the audio actually plays. Between-sentence background audio requires barge-in to be enabled on the channel and a streaming text-to-speech voice. When barge-in is disabled, background audio plays only before the agent starts responding, because the reply is spoken as one continuous block with no gaps between sentences.

<p className="rn-subtitle">Caller identity on outbound calls</p>

On outbound calls, the customer is now identified by the number the platform dialed, so contact, memory, and conversation history are attributed to the right person.

<p className="rn-subtitle">Emotech hotwords and Deepgram custom vocabulary controls</p>

Custom vocabulary controls on voice channels now adapt to the speech provider you select:

  • Emotech channels add a Hotword Weight field that applies to every hotword in the list, with a recommended range of 5–10. Clearing the list turns hotwords off. …

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Kore Agent Platform Version 1.7.0: Mehr Eval-Szenarien, Human-Task-Knoten

Mit v1.7.0 sind in Evaluation Suites bis zu 500 Szenarien und 10 Personas möglich, Process Workflows erhalten einen einheitlichen Human-Task-Knoten für Freigaben und Datenerfassung mit SLAs und Eskalation, und Evals unterstützen Session-Variablen auf Szenarioebene.

<p className="rn-heading">Agent builder experience</p> <p className="rn-subtitle">Higher scenario and persona limits for evaluation suites</p>

Evaluation suites can now include up to 500 scenarios and 10 personas, up from 3 and 3, letting you cover far more conversation paths in a single suite. The evaluator limit stays at 12 per suite, and suites generated automatically with Arch still start at 3 scenarios and 3 personas by default.

<p className="rn-subtitle">Unified human task handling</p>

Process workflows can now handle approvals and data collection through a single Human Task node. It pauses the workflow, notifies assignees, and can collect structured data through a reusable Form before resuming based on the selected outcome. You can define SLAs, configure reminders and escalation steps, and specify how to handle SLA breaches. Forms can be created once as reusable, project-level assets and used across workflows. This gives process workflows a simpler way to manage human decisions, data collection, and task deadlines while reducing duplicate form creation.

<p className="rn-subtitle">Scenario-level session variables in Evals</p> …

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Kore Agent Platform Version 1.6.5: Formeln aus PDFs, SharePoint-Update

In v1.6.5 extrahieren Knowledge Bases mathematische Formeln aus PDFs (standardmäßig für neue Knowledge Bases), der SharePoint-Connector erhält eine Quick-Actions-Leiste und berechtigungsbasierte Suche, und Gemini Live bietet konfigurierbare Kontextfenster-Kompression.

<p className="rn-heading">Knowledge base</p> <p className="rn-subtitle">PDF formula extraction</p>

Knowledge bases can now extract mathematical formulas from PDF documents. Previously, formulas weren't recognized as either text or images during extraction, so they were left out of the indexed content. They're now captured along with the rest of the document. This is enabled by default for newly created knowledge bases, improving retrieval quality for technical and scientific content. Existing knowledge bases keep their current extraction configuration.

<p className="rn-subtitle">SharePoint connector: quick actions and permission-aware search</p>

The SharePoint connector's overview screen in Studio now includes a Quick Actions bar for Sync, Pause, Resume, Edit Config, Re-Auth, Health Check, and Search, all directly from the connector overview. <br />Learn more →

<p className="rn-heading">Voice experience</p> <p className="rn-subtitle">Gemini Live: configurable context-window compression</p>

For long voice conversations on Gemini Live, you can now configure context-window compression directly from the channel's configuration panel in Studio — turn compression on or off, set the token count at which it triggers, and the token count it compresses down to. This helps longer conversations retain relevant context without hitting the model's context limit.

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Kore Agent Platform Version 1.6.4: Sprachbasiertes Routing und Sprachwechsel

Version 1.6.4 leitet Contact-Centre-Lebenszyklusereignisse aus CCAI-Daten ab, ermöglicht sprachbasiertes Routing von Voice-Kanälen per Sprachauswahl zu Beginn des Anrufs und bringt dynamisches Sprachwechseln zur Laufzeit.

<p className="rn-heading">Voice experience</p> <p className="rn-subtitle">Contact Centre lifecycle events from CCAI</p>

The platform now derives Contact Centre lifecycle events (agent connected, agent disconnected, ACW completed) from CCAI's conversation_info payload, removing the need for explicitly pushed event entries. Canonical transfer_initiated events are now emitted for voice SIP transfers. The dispositionCode and wrapUpNotes field mapping has been corrected, and close events now include queue and assignment fields.

<p className="rn-subtitle">Language-based voice channel routing</p>

Callers can now select their preferred language at the start of a call (via DTMF, for example, press 1 for English, 2 for Spanish) and are routed to a language-specific voice channel with matching ASR/TTS settings. The selected language is retained for the entire session, preventing the agent from unexpectedly switching between languages mid-conversation.

<p className="rn-subtitle">Runtime-driven dynamic language switching</p> …

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Kore Agent Platform Version 1.6.3: Feedback-Vorlagen und STREAMING-Modus

Version 1.6.3 erlaubt Feedback-Vorlagen ohne numerische Bewertung, vereinfacht Folgefragen-Regeln und ergänzt den Liefermodus STREAMING für Sprachantworten, damit wichtige Ansagen nicht unterbrochen werden.

<p className="rn-heading">Agent builder experience</p> <p className="rn-subtitle">Comment-only survey templates and simplified follow-up rules</p>

Feedback templates in Studio can now be authored without a numeric rating, so you can collect comments on their own. Per-rating follow-up questions can also inherit their visibility rule from the survey's primary control, instead of being configured separately.

<p className="rn-heading">Voice experience</p> <p className="rn-subtitle">Per-turn TTS delivery policy for protected voice responses</p>

Flow authors can now configure the STREAMING delivery mode for voice responses, alongside the existing barge_in control. This lets authors protect important spoken responses — such as compliance disclosures or handoff completion messages — from being interrupted, truncated, or affected by tool calls, reconnects, or mid-call capability changes. <br />Learn more →

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Kore Agent Platform Version 1.6.2: Neue Realtime-Sprachanbieter

Version 1.6.2 bringt Amazon Nova Sonic und Vertex AI Gemini Live als Realtime-Sprachanbieter, mehrsprachige Sprachprofile pro Sprache, eine CSAT-Umfrage nach SIP-Transfers und GCP-Authentifizierung für Vertex AI und Gemini.

<p className="rn-heading">Voice experience</p> <p className="rn-subtitle">Amazon Nova Sonic speech-to-speech voice</p>

Voice channels can now use Amazon Nova Sonic, a speech-to-speech (S2S) model served through AWS Bedrock, as a realtime voice provider. Configure it in Studio's Voice Services page, using either access-key or IAM-role-based authentication.

<p className="rn-subtitle">Vertex AI Gemini Live for realtime voice</p>

Realtime LLM voice channels can now be powered by Vertex AI's Gemini Live models, in addition to the direct Google Gemini Live provider. Model resolution and credential handling for Vertex use the same Voice Services configuration flow as other realtime providers.

<p className="rn-subtitle">Native multilingual voice profiles</p>

Voice channels now support per-language voice profiles: each supported interaction language can have its own ASR and TTS provider and voice selection, with the voice runtime handling automatic cutover and fallback. Learn more →

<p className="rn-subtitle">Voice CSAT survey on the return leg</p>

Voice transfers over SIP now support a post-agent CSAT survey played back on the call's return leg after a human agent completes the interaction, using a reserved x-callee-number SIP header to identify the transfer target.

<p className="rn-subtitle">GCP authentication for Vertex AI and Gemini</p>

Auth profiles for Vertex AI and Gemini now support: …

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Kore Agent Platform Version 1.6.1: Mehr Transparenz bei Realtime-Modellen

Workspace-Administratoren sehen in v1.6.1 besser, welche Modelle für Realtime-Sprachinteraktionen verfügbar sind, und die Erreichbarkeit dieser Modelle wird laufend überwacht.

<p className="rn-heading">Governance</p> <p className="rn-subtitle">Realtime model visibility and health monitoring</p>

Workspace administrators now have clearer visibility into which models are available for realtime voice interactions across projects. The platform also continuously verifies realtime model connectivity through an internal health-monitoring service, helping ensure configured realtime models are available for voice use. <br />Learn more →

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Kore Agent Platform Version 1.6.0: MCP-Rate-Limits und Workflow-Versionierung

Version 1.6.0 führt Rate Limits pro MCP-Server, automatische Einrückungsprüfung im ABL-Editor, Verknüpfung von Eval Suites mit Version, Deployment oder Umgebung, Workflow-Versionierung mit neuem Monitor sowie das Verschieben von Workflows zwischen Projekten ein.

<p className="rn-heading">Agent builder experience</p> <p className="rn-subtitle">Per-server rate limits for MCP tools</p>

Rate limits can now be configured per MCP server, with Studio controls to set the limit and automatic enforcement across tenants, so one server's traffic can't overwhelm the rest. Learn more →

<p className="rn-subtitle">Automatic indentation validation and repair in the ABL editor</p>

The ABL editor now detects indentation problems as you write and offers an auto-fix, with clearer diagnostics when something can't be repaired automatically.

<p className="rn-subtitle">Link eval suites to a version, deployment, or environment</p>

Eval suites can now run against a specific project version, deployment, or environment. This helps teams determine whether a score change came from a project edit or another change, and evaluate what is actually deployed. <br />Learn more →

<p className="rn-subtitle">Workflow versions, settings, and a redesigned monitor experience</p>

Workflows now support versioning and a dedicated settings tab, alongside a redesigned monitor experience in Studio with clearer run detail, timeline, status, outcomes, and payload views. <br />Learn more →

<p className="rn-subtitle">Move workflows between projects</p> …

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Kore Agent Platform Version 1.5.2: Base64-Dateianhänge in JSON-Anfragen

Die Plattform akzeptiert in v1.5.2 Base64-kodierte Dateianhänge in JSON-Anfragen mit erneuerbarer Liefer-URL, und der Agent-Knoten in Workflows nimmt direkt Attachment-IDs entgegen.

<p className="rn-heading">Agent builder experience</p> <p className="rn-subtitle">Support for Base64-encoded file attachments</p>

Alongside the existing multipart/form-data upload path, the platform now accepts Base64-encoded attachments in application/json requests, using filename, mimeType, and contentBase64. Successful uploads can return a short-lived signed delivery URL. If the delivery URL expires, you can request a new one without re-uploading the file.

<p className="rn-subtitle">Workflow Agent node accepts attachment IDs</p>

The Agent node's canvas attachments field now accepts attachment IDs directly, in addition to https URLs, so a workflow can hand an already-uploaded attachment to an agent node without re-hosting it as a URL first. <br />Learn more →

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Kore Agent Platform Version 1.5.0: Artemis CLI und Microsoft Foundry

Version 1.5.0 bringt die Artemis CLI zur Automatisierung des Agent-Lebenszyklus, Microsoft Foundry als einheitlichen Modellanbieter, wiederkehrende Eval-Zeitpläne, exakte Zeitstempel bei Eval-Runs und eine Warnung vor ungespeicherten Änderungen im ABL-Editor.

<p className="rn-heading">Agent builder experience</p> <p className="rn-subtitle">Artemis CLI</p>

A new customer-facing CLI is now available, letting developers automate the full Agentic lifecycle, including authentication, project sync, eval runs, and deployment, from external systems, without Studio. <br />Learn more →

<p className="rn-subtitle">Microsoft Foundry model catalog support</p>

Microsoft Foundry is now available as a unified provider, replacing the previous Anthropic-only integration. Select models from multiple publishers, including OpenAI, Meta, Mistral, Cohere, and Anthropic, or enter custom deployments. The configuration also supports Azure AD Service Principal authentication with automatic token discovery.

<p className="rn-subtitle">Recurring evaluation run schedules</p>

Eval runs can now be scheduled to recur daily, weekly, or monthly, with time zone selection and flexible start and end conditions. <br />Learn more →

<p className="rn-subtitle">Exact timestamps on eval runs</p>

Eval runs in Studio now display exact start and completion timestamps alongside the existing relative time labels, across Studio.

<p className="rn-subtitle">Unsaved-changes warning in the ABL editor</p>

Studio now warns you before you lose unsaved work when leaving the agent editor, with the option to save, discard, or stay. …

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Kore Agent Platform Version 1.4.4: SIP-Ziele im Agent-DSL, STT-Schwellenwert

Version 1.4.4 erlaubt SIP-Transferziele direkt im Agent-DSL, einen konfigurierbaren minimalen STT-Konfidenzschwellenwert für Sprachinteraktionen und dynamische Batch-Payloads über HTTP-Body-Templates.

<p className="rn-heading">Voice</p> <p className="rn-subtitle">Author SIP transfer destinations directly in the agent DSL</p>

You can now declare a trusted SIP transfer destination directly on the built-in call_transfer tool, instead of relying solely on the project-level transfer target. The destination is authored as a non-model default (default_source: config), so it's never visible to or fillable by the LLM. The compiler validates it at publish time — catching blank values, unresolved templates, and malformed SIP URIs before an agent goes live. <br />Learn more →

<p className="rn-subtitle">Configure a minimum STT confidence threshold</p>

You can now set a project-level minimum speech-to-text (STT) confidence threshold for voice interactions. Transcripts below the threshold are treated as no input, preventing low-confidence speech recognition results from triggering agent responses. Set the threshold between 0 and 1; set it to 0 to disable it. <br />Learn more →

<p className="rn-heading">Tools</p> <p className="rn-subtitle">Build dynamic batch payloads with HTTP body templates</p> …

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Kore Agent Platform Version 1.4.3: Mehr Stabilität bei Übergaben und Anrufen

Version 1.4.3 verbessert die Stabilität von Agent-Übergaben, langen Anrufen und Authentifizierungsabläufen sowie Konversations-Routing und Aufzeichnungswiedergabe.

This release includes various updates to enhance the stability and resilience of agent handoffs, long-duration calls, and authentication flows, as well as improvements to conversation routing and recording playback.

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Kore Agent Platform Version 1.4.2: Sichere Secrets in Tools

Version 1.4.2 ermöglicht den sicheren Umgang mit Secrets in Tools ohne Sichtbarkeit für das LLM, eine PSTN-Transfer-Zielnummer für Anrufweiterleitungen und einen API-Scope zum gezielten Schließen von Sessions.

This update includes new features and enhancements summarized below.

<p className="rn-heading">Tools</p> <p className="rn-subtitle">Secure secret handling for tools and workflows</p>

Tools can now return sensitive values — API keys, tokens, credentials — without exposing them to the LLM. These values are captured into an encrypted, session-scoped vault and kept invisible to the model and the conversation transcript. Use the new {{_secret.X}} syntax to restore a captured secret into a downstream tool's HTTP headers or request body. <br />Learn more →

<p className="rn-heading">Voice</p> <p className="rn-subtitle">Configure a PSTN transfer target number</p>

You can now configure a dedicated Public Switched Telephone Network (PSTN) transfer target number for agent-initiated call transfers, alongside the existing SIP transfer configuration. Outbound PSTN transfers now correctly present the provisioned caller ID. <br />Learn more →

<p className="rn-heading">Channels</p> <p className="rn-subtitle">New API scope for closing sessions</p>

Integrators using the API channel can now issue a platform API key scoped specifically to closing sessions (close-session), instead of requiring a full administrative key to terminate a conversation programmatically. …

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Kore Agent Platform Version 1.4.1: Standardwerte und Web-SDK-Schalter

Version 1.4.1 ergänzt Standardwerte für Data-Entry-Felder in Workflows, einen Schalter für das Anhang-Symbol im Web SDK und Einstellungen für erlaubte SQL-Operationen in öffentlichen Analytics-Widgets.

This update includes new features and enhancements summarized below.

<p className="rn-heading">Workflows</p> <p className="rn-subtitle">Set a default value for data entry fields in Workflows</p>

Workflow builders can now set the default value of fields in a Data Entry node using either static text or expressions. Expressions can reference data from workflow triggers or previous workflow steps. For example, a reviewer's form can be pre-filled with an AI-generated draft for approval or editing. <br />Learn more →

<p className="rn-heading">SDK</p> <p className="rn-subtitle">Control attachment visibility in the Web SDK</p>

The Web SDK Theme Builder now has a toggle to show or hide the attachment icon in the chat widget's compose bar. This lets FAQ and informational AI agents offer a cleaner, text-only interface when file uploads aren't needed, while keeping attachments enabled by default elsewhere.

<p className="rn-heading">Analytics</p> <p className="rn-subtitle">Control SQL query operations for public analytics widgets</p>

Admins can now allow or restrict specific query operations for public-facing analytics dashboard widgets, from a new SQL Validation section in the Public Widget Data Policy settings. Supported restrictions include SQL comments, multiple SELECT statements, JOIN clauses, common table expressions (CTEs), set operations (UNION, INTERSECT, EXCEPT), and OR conditions. …

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Kore Agent Platform Version 1.4.0: Git-Integration und Breaking Changes

Version 1.4.0 bringt unter anderem Link-Buttons in Rich Content, Git-Integration für Agent-Projekte, einen Inline-ABL-Editor auf der Canvas und konfigurierbare Behandlung von Anruferstille bei Voice-Agents und enthält Breaking Changes, die vor erneutem Kompilieren oder Veröffentlichen zu prüfen sind.

Feature enhancements and new capabilities introduced in this release are summarized below, followed by the breaking changes that may affect existing projects — review the migration steps before recompiling or republishing them on 1.4.0.

<p className="rn-heading">Agent building (ABL/Studio)</p> <p className="rn-subtitle">Rich-content buttons can open a link on click</p>

Message ACTIONS buttons and carousel card buttons can be configured with a URL so that clicking it opens the link directly in a new tab, instead of posting an action back to the agent. It is supported on the Web SDK/widget, Telegram, and LINE; other channels automatically fall back to a normal button. <br />Learn more →

<p className="rn-subtitle">Git integration for agent projects</p>

Developers can connect a Git repository to a project to sync agent definitions and localization assets with version control, including push and pull from the Studio editor and conflict-resolution tools for simultaneous edits. <br />Learn more →

<p className="rn-subtitle">Inline ABL editor on the agent canvas</p>

You can now edit agent logic directly in an inline code editor without leaving the visual canvas.

<p className="rn-heading">Voice</p> <p className="rn-subtitle">Configurable caller-silence ("no-input") handling for pipeline voice agents</p> …

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Kore Agent Platform 1.3.1: Stabileres Microsoft-TTS, Sarvam AI für Voice

Version 1.3.1 macht Microsoft-Streaming-TTS nach Stillephasen zuverlässiger und fügt Sarvam AI als nativen Anbieter für Speech-to-Text und Text-to-Speech hinzu.

<p className="rn-heading">Voice</p> <p className="rn-subtitle">Improved Microsoft streaming TTS reliability</p> Voice channels using Microsoft streaming text-to-speech now provide more reliable voice playback following periods of silence, reducing interruptions and helping ensure agent responses continue to stream as expected. <p className="rn-subtitle">New voice provider: Sarvam AI</p> Sarvam AI is now available as a native speech-to-text and text-to-speech provider with tenant-scoped credential management. <br />[Learn more →](/agent-platform/channels#voice)

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