Kore Agent Platform Updates & Release Notes

<p className="rn-heading">Multi-agent and Arch AI</p> <p className="rn-subtitle">Real-time Arch AI activity feedback</p>

The Arch AI activity panel now shows live, readable updates on each action as it happens, instead of delayed or raw output. <br />Learn more →

<p className="rn-subtitle">Arch loop evaluation and optimization</p>

Arch AI now supports an iterative eval-optimize loop, allowing agents to be evaluated and refined through repeated automated passes, including voice-agent evaluation scenarios. <br />Learn more →

<p className="rn-subtitle">Arch AI engine tracing</p>

Arch AI now produces structured trace events for each internal step of agent generation, optimization, and evaluation, giving visibility into Arch's multi-step reasoning process for debugging and optimization. <br />Learn more →

<p className="rn-subtitle">Voice diagnostics knowledge for Arch AI</p>

Arch AI can now offer diagnostic guidance for voice issues like missing audio, TTS failures, or STT misconfiguration.

<p className="rn-subtitle">Persistent memory: Append, unique, and max-size modifiers</p> …

<p className="rn-subtitle">Public-key JWE authentication for Hosted Exchange Web SDK</p>

Hosted Exchange Web SDK now supports public-key JWE authentication, enabling secure authentication using customer-managed public keys while maintaining compatibility with existing authentication flows. <br />Learn more →

<p className="rn-subtitle">Environment-specific SAML Entity IDs</p>

Each deployment environment now uses a unique SAML Service Provider (SP) Entity ID, allowing administrators to configure separate SAML applications within their identity provider (IdP) for development, staging, and production. Existing SAML SSO configurations must be updated with the new SP Entity ID after upgrading to this release.