Gong Release Notes

Dig into Gong insights without leaving Salesforce

See the Gong Account page in Salesforce.

Accountpage-inSFDC.png

Go here for more details.

Scorecard data is now sent to Salesforce

Located in the Conversation’s Content tab. The data includes the scorecard name, questions and all answers, and who was scored.

Learn how to get set up following upgrade: here.

[!NOTE] Note:

In order to push historical scorecard data (i.e., scorecards filled for older calls) into Salesforce, contact Gong Support.

ScoreczrdstoG4SFDC.png Drill down to see a detailed view of each scorecard and further information such as scored by, notes, visibility (public or private), and more.

ScoreczrdstoG4SFDC2.png

The scorecard analysis dashboard in Salesforce contains the following charts:

• Top scorers (by number of calls scored)
• Bottom scorers (by number of calls scored)
• Scorecards filled per month by manager
• Top-used scorecards
• Top people to get scored (by numbers of calls scored) …

• Choose from more question types in scorecards: Tailor scorecard questions to your coaching style. You can set your own custom numerical ranges between 0 and 10, use single or multiple selectors, plus open-ended and yes/no questions. Learn more

Version 2.24

This version provides you with a range of enrichment capabilities in your CRM, which can help you create or update leads and contacts in your organization.

• You can now push non-CRM participants, that is participants that were not identified as contacts or leads, into Salesforce. A participant who is not a user, lead or contact is tagged as Unknown in the Participant Type column.

Screen_Shot_2022-07-20_at_19_17_48.png

• You can now push Gong’s Participant Title to display the title that appears in the participant’s email correspondence.

• You can now use Lightning Flow Builder to enrich your CRM with either new contacts or leads, or update the titles of existing contacts and leads.

For more info, see Enrich your Gong for Salesforce data.