Chargebee Release Notes

Introducing the provision of the Test modal for deactivated automation cycles, designed to empower merchants with comprehensive testing capabilities even for deactivated automation cycles. Now, users can efficiently test inactive cycles without the fear of unwanted emails being sent prematurely to customers. By providing merchants with the ability to test deactivated cycles directly, Chargebee ensures seamless testing workflows and minimizes the risk of unintended email communications.

Now seamlessly sync and view Product Families in the Invoice View of Chargebee Receivables from your Chargebee Billing instance, empowering users to gain comprehensive insights and track outstanding balances effortlessly. This will allow you to save any view and check outstanding balances based on product families.

Dive into a new era of brand customization with the introduction of instance-level branding in Chargebee Receivables. Seamlessly accessible through a dedicated tab under settings labelled Branding, users now have full control over configuring branding elements within outgoing customer-facing emails. From uploading logo icons to customizing their placement within emails, and even defining brand colours, this feature empowers merchants to craft personalized email experiences that align perfectly with their brand themes.

Our newest update introduces the highly anticipated Subscription Ramps feature within Salesforce CRM. This powerful update allows you to effortlessly create upcoming changes to subscriptions, all from the familiar interface of Salesforce. Note: Subscription Ramps is in early access. Submit a request to enable this feature.

In our latest update, Chargebee Retention has enhanced your brand experience. You can now personalize the Nevermind button icon, allowing it to seamlessly align with your brand's style. Whether you prefer to modify its style for a cohesive look or opt for a minimalist approach by removing it entirely, this feature ensures your branding remains consistent and engaging throughout the customer journey.

Chargebee Retention's latest release brings an exciting enhancement to your multi-brand cancellation experience: the ability to customize survey reasons for each of your brands. This update offers unparalleled flexibility, allowing you to craft either unique, brand-specific survey reasons or maintain the same survey reasons for all brands if required. By tailoring these reasons to fit each brand's identity and audience, you not only streamline your survey management process but also gather more precise and actionable insights from your customers.

We have introduced a dynamic new feature to enhance your customer cancellation experience: customizable loss aversion card layouts. With this update, you now have the flexibility to tailor the appearance of your cancellation page by choosing to display anywhere from zero to four loss aversion cards. This allows you to highlight the value, new offers, or other important things that need to catch user attention.

We have rolled out an innovative update that transforms the cancellation experience: the inclusion of customizable Call to Actions (CTAs) within our loss aversion cards. This feature gives you the power to strategically place offer, cancel, and nevermind buttons on any loss aversion card, offering unparalleled flexibility in how you communicate with customers contemplating cancellation. By testing different CTA placements, you can discover the most effective ways to retain customers, encouraging them to reconsider their decision or explore alternative offers.

Recognizing the need for a more personalized touch, Chargebee Retention now allows the inclusion of icons alongside text in CTA buttons. This empowers you to design a cancel confirmation page that not only aligns with your brand's aesthetic but also enhances user engagement by making actions visually intuitive.

Now, you can effortlessly sync discounts from HubSpot line items directly into Chargebee as Manual Discounts. This significant improvement ensures more accurate financial reporting and easier discount management, all configurable through a new setting in the HubSpot Q2C within Chargebee.

Chargebee is excited to announce a crucial update aimed at enhancing user experience within the Self-Serve Portal. To address concerns over confusion from mobile subscription invoices that do not align with actual payment or renewal activities, we've implemented a solution to hide these specific invoices from your customers' view. This adjustment focuses on eliminating misunderstandings related to perceived double charges by ensuring only pertinent invoices are displayed, particularly beneficial when your business manages a mix of app store and web transactions.

Experience seamless multilingual communication with the introduction of Multi-Language support in Account Statements within Chargebee Receivables. Now, Receivables effortlessly adapt to the customer's locale, automatically detecting their language preference and issuing statements accordingly. Additionally, this release introduces the flexibility to save multiple HTML files for PDF account statements, offering users the choice to download statements in either English or the customer's preferred language.

Now, users can seamlessly continue their sessions even after closing and reopening their browsers, eliminating the hassle of repeated logins. With automatic session timeout management, users will be securely logged out after a period of inactivity, ensuring data privacy. However, if users return to the website within the timeout period, they will be effortlessly logged back in, picking up right where they left off.

Unlock enhanced collaboration within your team with the introduction of shareable customer flyout links in Chargebee Receivables. Now, users can seamlessly share customer profile links internally, enabling team members to access customer profiles directly with a single click, whether they are logged in or logged out. If a user is logged in, they can instantly access the customer profile; if logged out, they will be prompted to log in before being redirected to the customer profile page, ensuring secure access to sensitive information.