Birdeye Release Notes

Birdeye has earned #1 rankings across 12 enterprise categories in G2’s Fall 2026 awards. This result reinforces Birdeye’s leadership across the core areas shaping multi-location growth today, including reputation management, local listings, social media, local SEO, customer experience, and AI-powered content creation. 

Birdeye also marks 17 consecutive quarters with a #1 ranking on G2, extending an unbroken run that began in Fall 2022. That momentum extends across the broader G2 landscape. Birdeye earned 30 #1 rankings in Fall 2026, setting the benchmark for multi-location marketing platforms. 

Together, these rankings reflect continued customer confidence in Birdeye and the platform’s ability to support complex, multi-location organizations across an increasingly connected marketing and customer experience ecosystem.  

Birdeye ranks #1 across 12 enterprise G2 categories critical to multi-location growth

In G2’s Fall 2026 Reports, Birdeye earned #1 rankings and topped the Enterprise Grid across: 

• Multi-Location Marketing Platform
• Online Reputation Management
• Local Listings Management …

Listing management for franchises means keeping every location’s core business information such as name, address, and phone number, hours, categories, URLs, attributes, and photos accurate and consistent across the platforms where customers search. This includes Google Business Profile, Apple Business Connect, Bing, Yelp, industry-specific directories, and the broader ecosystem of maps, AI search engines, and voice assistants that rely on business data to surface local results. 

Summary

For franchise brands managing hundreds or thousands of locations, manual listing management quickly becomes difficult to scale. Centralized management, governance, and automation help corporate teams maintain location-level accuracy while improving discoverability across the search ecosystem. According to Birdeye's State of Google Business Profile 2026 report, 86% of Google Business Profile impressions come from category-based ("near me") searches rather than branded searches. This makes accurate listings and complete location data critical for capturing high-intent local demand.

Table of contents

• Summary
• What is listings management for franchises?
• Why listings management matters for franchises and multi-location brands in 2026 …

Answer Engine Optimization (AEO) for franchises means structuring your brand and every franchise location so AI search engines understand, trust, and cite the right location in local answers. These include Google AI Overviews, Gemini, ChatGPT, Perplexity, and other AI search experiences. When someone asks, “Where’s the best [brand] near me?”, the goal is for AI to surface the most relevant franchise location with accurate business details, strong reviews, and useful information that helps the customer choose you. 

Summary

AI search is already changing how customers discover local businesses, and for franchises, AI search visibility is no longer a brand-level goal, it must be won consistently across every location. The Birdeye AEO Playbook for Multi-Location Brands provides a framework for tackling this challenge through five pillars: accurate business information, reputation strength, local content depth, AI visibility monitoring, and governance & operations.

Together, these pillars help franchises identify location-level gaps, prioritize what needs fixing, and build a consistent approach to AI visibility across their entire network.

Table of contents

• Summary
• What is AEO for franchises?
• Why does AI search matter for franchises in 2026? …

Gone are the days when traditional marketing strategies like print, TV, radio, and billboards were enough to do marketing for doctors.

Today, when digital marketing has become the hallmark of your online reputation, such conventional ideas aren’t enough. You have to use more dynamic ways of marketing to reach more patients and make your medical practice popular. 

In this blog, we’ve shared 13 marketing strategies for doctors to nurture your medical practice in 2026.

Promote Your Medical Practice Seamlessly

Birdeye has helped many medical practices improve their patient engagement. Want the same for you? Watch the Free Demo Now.

See Pricing FREE DEMO

Table of contents

• What is marketing for doctors? 
• Why is marketing for doctors important? 
• 5 Tips before planning your medical marketing strategy 
• Know-how of medical practice’s marketing campaign
• 13 medical marketing strategies for doctors in 2026
• Best tips for doctors to stay smart online …

Franchise reputation management is the process of managing reviews, business listings, customer feedback, and online reputation across every franchise location while maintaining a consistent overall brand experience. It helps franchise brands improve local search visibility, build customer trust, protect brand reputation, and identify issues before they impact multiple locations.

Summary

According to Birdeye's State of Online Reviews 2026, businesses achieved a record 75.5% review response rate in 2025, with 40% of AI-generated review responses. As franchise networks grow, AI is helping brands respond faster, maintain consistency across locations, and scale reputation management without sacrificing quality.

This approach delivers measurable results. Aspen Dental used Birdeye to dramatically increase patient reviews within three months and later improved its nationwide average from a 3.8 to 4.0-star rating, with more than 38,000 reviews. For franchise brands, effective reputation management combines reviews, listings, local SEO, customer sentiment, and AI-powered automation to protect and strengthen the brand across every location.

Table of contents

• Summary
• What is franchise reputation management?
• Why franchise reputation is higher-stakes than single-location …

Today’s customers make decisions with a quick scroll and a tap. However, for local businesses, the key to attracting customers isn’t just having a website. It’s more about building trust with glowing Google reviews.

A recent Birdeye survey of multi-location enterprises underscores this point:

• Online reviews are experiencing explosive growth, with a 5% increase in 2023 compared to 2022.
• Customers are providing richer feedback; 79% of reviews now include comments, up from 73% in 2023.
• Automated responses accounted for a rise of 42% in 2023, a jump from just 32% in 2022, highlighting the growing shift toward automation.

 

The message is clear: Google reviews are no longer a nicety – they’re a lifeline for local businesses. Positive reviews attract new customers, boost your local SEO ranking, and establish you as a leader. This guide will unveil the importance of Google reviews and show you how to leverage them to build a loyal customer base. 

Table of contents

• The importance of Google reviews
• Benefits of Google reviews for local businesses
• How do Google reviews improve your online exposure and local SEO? …

Top review sites for lawyers help prospective clients evaluate legal expertise and credibility. Law firms that maintain accurate, active profiles across major legal and search platforms can influence client inquiries and secure more consultations.

Summary
Clients typically read multiple reviews, with Birdeye research showing an average of 4.9 reviews per decision, highlighting the importance of review depth. Firms can leverage these platforms to highlight specialty practice areas, showcase case successes, and respond promptly to client feedback. Monitoring review trends and referral pathways helps refine marketing approaches, optimize client engagement, and uncover opportunities to strengthen authority within local legal networks.

In this blog post, we discuss the top review sites for lawyers in 2026, explain how each shapes client decision-making, and provide actionable strategies to manage your reputation and grow your practice consistently.

Table of contents

• How to get online reviews for your law firm?
• Important tips for review monitoring and management
• 8 Top review sites for lawyers
• FAQs about reviews sites for lawyers …

Google Maps is a mapping and local search platform that helps people find businesses, get directions, and view key details like hours, photos, and Google reviews.

Summary

Keeping your business information accurate on Google Maps helps customers find you, trust you, and take action without friction. If you moved locations, changed your address, or rebranded, you need to update your business location so customers do not get sent to the wrong place. 

This blog walks you through the steps to change your business location on Google maps, including updating your address and other important profile details.

Table of contents

• 4 easy steps to change business location on Google Maps 
• Importance of an accurate Google Maps listing
• Common challenges you may face when you change your business address on Google Maps
• 5 Tips for smoother transition after you change your business address on Google Maps
• FAQs on how to change business location on Google Maps …

Google reviews management UK helps businesses collect customer feedback, respond to reviews, and maintain an accurate online presence across Google Search and Maps. As reviews increasingly influence where consumers spend their money, businesses need a structured approach to managing feedback and customer interactions at scale.

Summary
Businesses across the UK now manage hundreds or even thousands of customer reviews across multiple locations, making manual review management difficult and time-consuming. Review management platforms help automate review requests, centralise customer feedback, track performance trends, and measure the impact of reviews on customer acquisition. These tools also provide reporting and analytics that help teams make informed operational and marketing decisions.

In this blog, we will examine Google reviews management in the UK, the tools and processes businesses use to manage reviews efficiently, and the best practices for improving review performance and customer engagement.

Table of contents

• Why Google reviews matter for UK businesses
• How to get more Google reviews in the UK
• How can UK multi-location businesses manage Google reviews at scale? …

Google Business Profile for franchises is easy to manage when you’re overseeing a handful of locations. The challenge changes as your network grows.

One location means one listing. A hundred locations mean hundreds of profiles, updates, stakeholders, and opportunities for information to fall out of sync. What starts as a local marketing task quickly becomes an operational challenge that spans marketing, franchise operations, and customer experience.

Summary: The brands that do this well don't just optimize individual profiles. They build a system that keeps every location accurate, consistent, and locally relevant without creating extra work for corporate teams.

This guide shows you how to build that system. You'll learn how to structure Google Business Profiles across a franchise network, establish clear ownership, standardize what matters, and localize what should vary. We'll also explore how a well-managed Google Business Profile strengthens visibility in both local search and emerging AI-powered search experiences.

Table of contents

• What is Google Business Profile for franchises?
• How should franchises structure their Google Business Profile? 
  • Recommended Google Business Profile structure for franchise brands …

Local franchise marketing is the strategy of promoting a franchise brand while helping each location attract customers in its local market. It combines national marketing, led by the franchisor, with local marketing, executed by individual franchisees. 

Summary – As franchise businesses and multi-location local businesses expand, balancing brand consistency with local flexibility becomes more challenging. Enterprise teams need governance to protect the brand, while franchisees need the freedom to reach local audiences effectively.

In this guide, you’ll learn what franchise marketing is, why it matters, and how enterprise brands can use local SEO, reviews, AI search, and agentic marketing to grow consistently across hundreds or even thousands of locations.

Table of contents

• What is local franchise marketing?
  • Who owns local franchise marketing: the franchisor or the franchisee?

   

• How is local franchise marketing different from national franchise marketing?
  • 1. Audience
  • 2. Messaging
  • 3. Channels
  • 4. Flexibility …

Local SEO for franchises helps each individual location appear in search results when nearby customers look for products or services, not just when they search for your brand. Most people don’t search for a franchise name first. They search for terms like “dentist near me”, “pizza delivery”, or “car repair nearby” and choose the business that appears relevant, trusted, and convenient at that moment. 

Summary: As franchises expand, local SEO becomes harder to manage. Every location needs accurate business information, locally relevant content, strong reviews, and a well-managed online presence, all while staying aligned with your brand standards. Managing that across dozens, hundreds, or even thousands of locations requires a structured franchise local SEO strategy.

In this guide, you’ll learn how to build a local SEO strategy for franchises that helps every location stand out across search engines, maps, directories, review sites, and AI-powered search experiences. 

Table of contents

• What is local SEO for franchises?
• How is franchise SEO different from local SEO?
• Why is local SEO important for franchise locations?
• What are the best local SEO strategies for franchises? …