Amazon Release Notes

To learn more, see Enable persistent connection.

Amazon Connect Customer now lets managers chat with their data (Preview)

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With Connect Customer, managers can now ask questions about their contact center in plain language and get back the answer, the evidence behind it, and a recommended next step in seconds, instead of digging through dashboards to work out what is driving performance. It searches across more than 150 metrics spanning self-service, agent performance, and queue performance to surface what matters, explain why, and recommend what to do next. For example, a manager can ask which queues are the best candidates for automation and receive a prioritized list with confidence scores and projected impact, based on where handle time and after-contact work run highest.

This capability is in preview. For more information, see Manager assist in Connect Customer.

Available in all AWS Regions where Connect Customer AI Agents are supported.

Amazon Connect Customer now automatically refreshes scheduling metrics

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Added new service-linked role policy and service-linked role

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Added AmazonConnectSynchronizationServiceRolePolicy service-linked role policy and AWSServiceRoleForAmazonConnectSynchronization service-linked role for managed synchronization. The policy and role provide access to read, create, update, and delete Connect Customer resources and is used to automatically synchronize AWS resources across AWS regions. For more information, see AWS managed policy: AmazonConnectSynchronizationServiceRolePolicy and Using service-linked roles for Connect Customer Managed Synchronization.

Added conversational analytics conversational analytics metrics to the GetMetricDataV2 API

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You can analyze aggregate agent and contact performance using conversational analytics conversational analytics metrics in the GetMetricDataV2. The following new metrics were added: non-talk time percent, talk time percent, talk time agent percent, and talk time customer percent. For descriptions of these metrics, see Metric definitions in Connect Customer.

Added configuration management across AWS Regions for Connect Customer Global Resiliency customers

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The values you need to select.

Filter Real-Time Metrics Agent Table by Agent

You can now filter the agent table on the Real-Time Metrics page by agent. This filter functions the same as the existing queues, routing profiles, and agent hierarchy filters.

The Agents filter.

New contact transferred related metrics

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We upgraded the existing Contacts transferred in and Contacts transferred out metrics to have consistent definitions. We added Contacts transferred in by agent and Contacts transferred out by agent for more granular contact transferred related metrics.

Changes to real-time metrics agent tables

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We are rolling out a new service to maintain the high availability from metrics that you expect from Connect Customer. Due to this change, the agent tables are sorted by agent status instead of by agent login.

Additionally, the queues and routing profiles table are sorted by agents online instead of by queue or routing profile name. …

Last week, we announced a public preview of Amazon Bedrock Managed Agents powered by OpenAI, built on a customized version of OpenAI’s Agents API engineered to be AWS-native and integrated with AWS resources. You can now build agents optimized for OpenAI models that run entirely inside AWS with the identities, permissions, and governance controls you already use.

You can choose an execution environment: self-hosted compute to use an existing development machine, container, or compute environment or Amazon Bedrock AgentCore Runtime, for managed runtime sessions and configurable storage in your AWS account. To learn more, visit the Amazon Bedrock documentation.

In addition, we are adding new frontier models on Amazon Bedrock to expand your model choices: …

Today, we’re announcing the public preview of AWS Well-Architected Agent, an AI-powered service that analyzes your AWS environment to deliver targeted, contextual recommendations for improving your applications’ cost, security, performance, and resilience. The AWS Well-Architected Agent analyzes your infrastructure, understands unique business goals, and delivers contextual recommendations with ready-to-implement fixes. It delivers context-aware optimization without relying on manual audits or generic checklists.

The agent evaluates your environment as an experienced cloud architect would. It automatically correlates utilization metrics, resource configurations, and application topology, and analyzes against Well-Architected best practices across 65+ AWS services. It generates recommendations aligned to your declared business goals, delivers implementation packages with every finding, and surfaces cross-pillar trade-offs making it simpler to remediate the findings.

Here are the three main features of this service:

• Goal-aligned intelligence: AWS Well-Architected Agent replaces flat, undifferentiated findings with context-aware, prioritized recommendations. You declare your business objectives and share your application context. The agent automatically generates and prioritizes recommendations by impact and effort against those goals. …

Amazon S3 Tables now support all data types in the Apache Iceberg V3 specification. You can create V3 tables or upgrade existing V2 tables to take advantage of V3 features like deletion vectors, row lineage, and new data types such as variant, nanosecond timestamps, unknown, geometry, and geography.

Apache Iceberg has become the open standard for managing large analytics datasets. It lets you manage petabyte-scale tables with features like schema evolution, hidden partitioning, and time travel queries, while keeping your data in open Parquet files in data lakes on object storage like Amazon S3. Amazon S3 Tables offer storage purpose-built to keep Iceberg tables performant and cost-effective as they grow, with fully managed features like automatic compaction, maintenance, replication, and Intelligent-Tiering. …

Today, we’re announcing metadata pre-filtering for Amazon S3 Vectors, which delivers higher recall on filtered queries by evaluating your metadata filter before the similarity search. You can filter on attributes such as tenant, category, status, or time, and pre-filtering adds prefix matching with $startsWith for paths, URLs, and hierarchical keys. Each vector carries up to 2 KB of filterable metadata, and a single query supports up to 100 filter constraints. There is no additional cost, no re-ingestion, and no change to your queries.

Most applications never search a whole index. They search the part of it that belongs to a particular user, account, or category, and they express that scope as a metadata filter. Semantic search, retrieval-augmented generation (RAG), and agentic applications all need the same thing from a filtered query: a similarity search that covers the vectors matching the filter, and returns the closest of them. With pre-filtering, a filtered query returns more of the relevant matches your index contains, giving you higher recall on filtered searches.

Common use cases
Pre-filtering applies wherever results have to be both relevant and correctly scoped: …

Today, we’re announcing a new capability for Amazon Aurora PostgreSQL that you can use to directly query operational data together with data stored in your data lake in Apache Iceberg and Apache Parquet formats, using your existing PostgreSQL applications and tools. By eliminating the need to extract, transform, and load (ETL) structured data from data lakes into your operational database, you can reduce operational complexity and simplify application development. You can also use Aurora PostgreSQL to query data from data lakes managed in Iceberg REST Catalog (IRC)-compatible catalogs, giving you access to data across a breadth of analytics systems without moving or duplicating it. Whether you’re powering real-time dashboards, enriching transactions with historical context, or building AI agents that reason over both live and archived data, you can now do it all through a single, familiar interface.

Previously, if your application needed to combine recent transactional data in Aurora with historical records stored in Amazon S3, a common approach was to build reverse ETL pipelines that duplicated data, increased infrastructure costs, and required ongoing engineering effort to keep everything synchronized. This challenge only grows as you increasingly embed AI agents into your applications, where it is impractical to predict and pre-replicate every dataset an agent might need. …

If there’s one theme that defined last week, it’s choice. The frontier models keep arriving, and the interesting question is no longer just “how smart is it?” but “which model fits this step, at this cost, at this latency?” That’s exactly what landed on Amazon Bedrock over the past few days: GPT-6 Sol and GPT-6 Luna from OpenAI, giving you two new points on the intelligence-versus-efficiency curve, and Claude Opus 5.5 from Anthropic, the first of the Claude 5.5 family.

GPT-6 Sol is built for the demanding, recurring work of development and operations, while GPT-6 Luna makes focused, repeatable tasks practical at high volume, and both ship at significantly lower pricing than their GPT-5.6 predecessors. Claude Opus 5.5, meanwhile, does more with fewer tokens than Opus 5 and is tuned for agentic coding and long-running tasks. What I like about all three is that they push toward the same idea: match the model to the job instead of reaching for the biggest one every time. The other thread was observability catching up to this agentic world, including a launch I had the pleasure of wri…

Organizations building event-driven applications on Amazon EventBridge typically start with a single custom event bus in one account. This works well when a single team owns the architecture. As adoption grows across the organization, though, things get complicated. AWS best practices recommend a multi-account structure, which means each team runs in its own account. To route events between them, teams create multiple event buses connected through cross-account rules or bus-to-bus configurations. This workaround reintroduces the operational complexity that serverless architectures are meant to eliminate. Platform teams lose visibility into who is subscribing to which events, cross-account and bus-to-bus routing charges compound quickly, and teams that need capabilities like event ordering are forced to build complex workarounds or adopt entirely different technologies.

Today, we are announcing an enhanced custom event bus in Amazon EventBridge, purpose-built for organizations scaling event-driven applications across teams and accounts. With the new enhanced custom event bus, you can deploy a single, centralized event bus shared across all AWS accounts in your organization, with ordering guarantees, a simplified Subscriber resource, and a new pricing model that delivers improved economics at scale and cost allocation for publishers and subscribers.

**Let’s try it out …

Amazon CloudWatch now offers CloudWatch Omni, an AI-powered observability experience for the applications and AI agents you run together. You reach Omni through a dedicated URL for your organization and sign in with the identities you already manage, so working in Omni does not require access to the AWS Management Console. Omni is built on OpenTelemetry: the telemetry you already send to CloudWatch appears in Omni with nothing to reconfigure, and any other workload you instrument with OpenTelemetry sends its telemetry to an OpenTelemetry Protocol (OTLP) endpoint.

CloudWatch Omni offers both agent observability and application observability in a single experience. In our companion post, we introduced the agent observability capabilities of Omni for generative AI and agentic workloads. In this post, we present the application observability experience. …

Today, Amazon CloudWatch introduces CloudWatch Omni, a unified observability experience for application and AI workloads that is app-centric, AI-powered, built on open standards, and delivered off-console. CloudWatch Omni is a purpose-built observability, evaluation, and experimentation solution for AI agents. It helps teams design, evaluate, and operate AI agents across any model provider, framework, or runtime, with an eval-driven workflow, support for the tools you already use, and observability delivered where you work: directly in your IDE and through a standalone web experience, separate from the AWS Management Console.

Organizations deploying agentic AI systems face observability challenges that traditional monitoring can’t address. Agent behavior is non-deterministic: a prompt change can degrade response quality even when standard metrics show no errors. Teams spend hours manually reviewing logs across multiple systems, unable to pinpoint what changed or why. Existing tools force teams to choose between siloed generative AI monitoring or fragmented solutions requiring constant context-switching between their coding environment and browser-based dashboards. …

Living in the Netherlands, I spend a fair amount of time on trains, and that is usually where I catch up on what the builder community is writing. Until now, that meant opening a laptop or squinting at a browser tab on my phone. This week I found myself scrolling through trending articles and checking a workshop from the AWS Builder Center mobile app while waiting for a delayed train, and it made those spare twenty minutes very useful. That is why I am glad to open this week with the Builder Center mobile app.

AWS Builder Center is now available as a mobile app on iOS and Android, extending the experience beyond desktop and web. Using your AWS Builder ID, you stay signed in across sessions and can browse trending articles, access 600+ AWS Skill Builder courses, and manage hands-on workshops with free sandbox environments from your mobile device. You can follow AWS Heroes, Community Builders, and User Group Leaders, check Builder Loft event calendars on the go, and receive push notifications for subscribed topics and communities. The app also supports the Wishlist feature for submitting product feedback directly to AWS teams. It is available worldwide on the Apple App St…

Today, we’re announcing the general availability of new low-cost burstable Amazon EC2 T8i instances powered by custom sixth generation Intel Xeon Scalable Processors (Granite Rapids), available only on AWS. T8i instances are among the lowest-cost EC2 instances and deliver up to 30% better price performance over previous generation T3 instances. These instances are designed to run a variety of low-to-moderate CPU utilization workloads such as freemium services, training and demo environments, staging and development, data processing, microservices, low-traffic websites, and login gateways.

T8i instances
Thousands and thousands of customers run various lightweight workloads on T3 instances that require small, cost-effective compute configurations. These include microservices architectures, low-traffic websites, development and testing environments, small databases, data processing jobs, and short-duration compute tasks. Many of these customers like T family’s burstable performance model, which provides a baseline level of CPU performance with the ability to burst above the baseline when needed using CPU credits. …

Since the first launch of AWS Elastic Beanstalk in 2011, customers have deployed full-stack applications in Java, .NET, Python, Node.js, PHP, Ruby, and Go, trusting Elastic Beanstalk to manage deployment and infrastructure operations so they could focus on business logic. Fifteen years later, that trust has only deepened, and the service has been rebuilt to match it. Now, AWS Elastic Beanstalk is the application management service on AWS that takes full operational responsibility for your production environments. Bring applications however they exist today: source code, Dockerfiles, or container images. Elastic Beanstalk creates and manages the production environment underneath. You manage your application. AWS manages everything else, deploying, scaling, patching, monitoring, and maintaining it continuously. That operational responsibility stays with AWS, for the life of the application. …

Amazon Web Services (AWS) started with a handful of foundational infrastructure services such as Amazon Simple Storage Service (Amazon S3), Amazon Elastic Compute Cloud (Amazon EC2), and Amazon Simple Queue Service (Amazon SQS), so that anyone with an idea could start building. As the world’s largest companies and governments adopted AWS, they asked for features to optimize their configuration for a range of global business contexts, security requirements, and operational needs. To meet these needs, AWS expanded globally through new Regions and added breadth and depth of services in security, networking, governance, and cost controls, so those customers could operate wherever they needed and at the scale they require. That combination of global reach, breadth, and depth remains essential for those customers, but if you are at the start of a new idea, every configuration option is effort standing in the way of shipping your dream product fast. …

There’s a particular energy to mid-September in New York. Pumpkin spice lattes are flowing, temperatures are dropping, and it’s nearly sweater weather. The city is back at full speed, and so is the AWS launch calendar. This week that energy showed up in a new frontier model on Amazon Bedrock, a desktop app for Amazon Quick, and a reminder that the developers seeing the biggest gains from AI agents aren’t just using better tools — they’re working differently.

Let’s dive in.

Headlines
OpenAI GPT-6 Astra is now generally available on Amazon Bedrock – GPT-6 Astra is OpenAI’s latest and most capable model to date, and you can now run it on Amazon Bedrock. It brings deeper reasoning and judgment, professional-quality writing and design, and advanced computer and browser use to demanding business workflows. The model supports a context window of up to 1 million input tokens, so you can send it large codebases, long contracts, or extensive document collections and ask it to reconcile competing inputs.

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Last year, we introduced Volume Clones of Amazon Elastic Block Store (Amazon EBS), a new capability that lets you create instant point-in-time copies of your EBS volumes within the same Availability Zone.

Today, we are extending Volume Clones with cross-account copy, so you can create copies of your EBS volumes into other AWS accounts and optionally re-encrypt them with an AWS Key Management Service (AWS KMS) key in the target account.

With this new feature, you can use your latest application data to develop, test, and experiment in a secondary environment, while protecting and isolating the information in the production environment. For example, you can create copies of a production environment to refresh test and development environments set up in separate accounts with the desired EBS encryption.

Copy EBS volumes across AWS accounts in action …

Last week, Claude Fable 5.1 became available on AWS. According to Anthropic, Claude Fable 5.1 delivers frontier intelligence for ambitious tasks across coding, scientific research, and enterprise workflows. Claude Fable 5.1 is built for long-running, high-stakes work that runs for hours and spans many applications. It can own more of a software project on its own, handling features across an entire codebase, code review, and performance work over extended sessions.

Anthropic has designated Fable 5.1 a Covered Model, a category of Claude models that carry additional data retention, safety review, and access policies wherever they’re offered. Claude Fable 5.1 is subject to data retention for up to 30 days and human review by Amazon personnel, with a new aws_review data retention mode. In this mode, AWS retains your prompts and outputs for human safety review within the AWS boundary. The provider_data_share mode is legacy, and Amazon Bedrock does not share your data with the model provide…

Amazon Connect Customer now sets concurrency limits by workload type for Tasks and Emails

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With Connect Customer, you can now set concurrency and interruption limits for specific kinds of Task and Email work instead of applying one limit to an entire channel. A single channel-level limit forced a tradeoff: set it low to protect agents on complex contacts and you throttle throughput on simple ones; set it high and agents get buried in the hard ones. You can now classify Task and Email contacts into workload types by complexity, priority, or business function, and give each its own limits. For example, agents can take up to 3 simple, low-effort Tasks at once while complex, high-attention Tasks are capped at 1.

On the channels and concurrency page, define your workload types and set each one's limits. For more information, see the Amazon Connect Administrator Guide.

Available in all AWS commercial Regions and the AWS GovCloud (US-West) Region where Connect Customer is offered.

Amazon Connect Customer announces general availability of Agentic CX designer

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