ControlUp Release Notes

New Features

• Omissa scouts (formerly VMware): Custom & Cloud Added support for environments that require both DUO and Horizon authentication.
• EUC Scouts: Custom & Cloud Added DUO voice call for multi-factor authentication (MFA) support.

Bug Fixes

• Citrix scouts: Custom & Cloud Fixed authentication failures in Entra ID-based environments caused by double gateway loading.
• Omissa scouts (formerly VMware): Custom & Cloud Fixed random authentication failures caused by an HTML element being obscured during the login process.
• Custom Hive: Improved the stability of the Scoutbees Hive service to prevent it from stopping unexpectedly.
• Web transaction scouts: Custom & Cloud Fixed an issue that caused random failures when using the Switch-tab step during a transaction.

New Features

• Omissa Workspace One scouts: Custom & Cloud Added custom authentication support that validates and applies an additional user name when it is required by the identity provider authentication.

Bug Fixes

• Citrix scouts:
  • Custom & Cloud Enhanced desktop session authentication to reduce session login failures.
  • Fixed false ready-state failures for sessions monitored by Citrix Workspace App for Windows.
• Traceroute scouts: Custom & Cloud Fixed max and average packet loss calculations to ensure accurate packet loss reporting.

[!NOTE] Deprecation of Console Licensing Activation

We’ve deprecated the ability to activate ControlUp for VDI licenses from the Real-Time DX Console. Going forward, you must activate all ControlUp product licenses from our DEX platform. For details, see here.

Released: December 29, 2025

Current build: 9.1.5.445

New features

New Citrix Session Startup Metrics

The ControlUp Agent now collects Citrix End User Experience Monitoring (EUEM) metrics during session initialization and reconnection events. These metrics provide visibility into the client-side session startup phases, including launch page loading time, ICA file download duration, name resolution, and session creation time. This data helps administrators identify bottlenecks in the Citrix session startup process and improve end-user experience.

Omnissa Horizon Migration to REST API

We migrated the Omnissa Horizon Server from SOAP to REST API to streamline ControlUp's data collection process. Our Horizon data collection module now uses Omnissa’s REST APIs instead of the SOAP-based View API. We integrated load balancing and throttling to ensure faster performance and data integrity, enabling you to more effectively troubleshoot issues and maintain your Horizon environment. …

Released: August 17, 2025

Current build: 9.1.0.807

New features

Monitor Independent Sites

ControlUp Monitor sites can now operate independently from one another, eliminating their reliance on a single Master Monitor. If you monitor a large organization or MSP, you can divide your main monitor site into smaller, self-sufficient sites that work independently to enhance scalability, stability, and fault tolerance.

Shared Credentials

You can assign permissions for shared credentials to specific users, and assign specific credentials to specific security roles.

Cloud Connection Enhancements

To achieve the best data collection performance in your environment, you can utilize data collectors closer to your virtual endpoints.

Breakdown Azure Cloud Connections

You can now create multiple Azure connections for the same subscription using either PowerShell cmdlets or the Real-Time DX Console. Assign specific resource groups to each connection to improve data collection granularity. …

Released: September 15, 2024

Current build: 423

New features

Web Login

Log into the Real-Time DX Console through a browser with your ControlUp account. You no longer need an Active Directory or a domain user. You can use SAML SSO or Azure/Google OAuth to access the Console, and you can use SSO groups to manage Console permissions. User management is also simplified because you now access the Real-Time Console and app.controlup.com with the same account.

Trigger Management with PowerShell cmdlets

You can now create, read, update and delete triggers, and trigger actions, schedules and templates with PowerShell cmdlets, without having to access Trigger Settings in the Real-Time DX Console. You can efficiently perform bulk actions on triggers with increased flexibility, especially if you frequently update your organization's triggers.

Browser Performance Monitoring

Improve visibility into the performance of Google Chrome and Microsoft Edge by collecting browser URL and browser tab title information on a per process basis. You can identify performance issues caused by specific web pages that might affect the overall performance of the user session or even other users sharing the same infrastructure.

Citrix EDT Monitoring …

Released: June 16th, 2024

Current build: 1680

New Prerequisites

ControlUp Agents

• Any ControlUp Agent running 9.0 now requires .NET Framework 4.8. It is important that you install .NET Framework 4.8 before upgrading the agent to 9.0.

Network Requirements

For 9.0, you need to whitelist new URLs on your console and monitor machines to access our new backend services. You can find a full list of required DNS and ports here (for US and rest of the world) and here (EU)

Note that there are additional URLs to whitelist on your agents, if you want to use the the agent outbound communication feature.

Agent Outbound Communication

Reverse agent communication where agents initiate the communication ("outbound") with the ControlUp Monitors. By default, monitor machines will expose a gRPC server for agent outbound connections (over TCP 443). However, to mark an agent as ready for outbound communication, you need to explicitly set agents to be able to communicate outbound.

Benefits

• Modernize agent to monitor communication over HTTPS.
• Remove AD dependency for ControlUp Agent. You can now add non-domain-joined machines to the ControlUp organization. …

Released: November 26, 2023

Current build: 1067

Important Notes

The Process Data Collection feature introduced in this version is enabled by default. Once you upgrade to 8.8 MR, system-level processes will automatically be filtered in the Real-Time DX Console and Solve.

Read this knowledge base article to learn how to add these processes to the Process Inclusion List.

New Features and Enhancements

Real-Time DX

• Azure Government: Adding an Azure Government Cloud to ControlUp is now supported.
• Custom Tags Column: You can now add a custom Tags column to the Machines and Sessions views by using registry settings to create new keys. Use the Tags column to show the values that you configure. Learn more here.
• CVAD Data Collection Columns: You can now add CVAD Data Collection columns to show CVAD data collection metrics in the Folders, Machines, Sessions, and Applications views. Learn more here. …

Monitor Omnissa Unified Access Gateway

You can now use ControlUp to monitor your Omnissa Unified Access Gateway (UAG) appliances directly, eliminating the need to log into individual gateways or rely on siloed tools to track DMZ health.

UAGs metrics display critical data in the Real-Time DX Console and a new cohesive UAGs dashboard in the VDI app.

This feature includes:

• Comprehensive Real-Time Metrics: Track availability, session counts, session failures, and hardware resource utilization (CPU, memory, and disk) at a glance.
• Historical Data Persistence: Metrics are automatically saved to your historical database with 5-minute, 1-hour, and 1-day aggregations for seamless trend analysis.
• Native ControlUp Power: UAG appliances integrate fully with native triggers, Script-Based Actions (SBAs), and RTDX, allowing you to set up proactive alerts and accelerate troubleshooting workflows.

VDI details UAGs view element selected showing top consumer UAGs by CPU load widget and UAGs metrics

Monitor Host GPUs …

Permission Required to Use AI Assistant with Dynamic Query APIs

Using AI Assistant with Dynamic Query APIs requires the Dynamic Query permission. The Admin and VDI & DaaS Admin roles have this permission by default. Workaround: Add the Dynamic Query permission to a user's role in DEX under Role settings > API keys > VDI & DaaS APIs > Dynamic Query.

Real-Time DX

• 322297: Citrix License Activation Service (LAS) coming soon. Only legacy WMI-based license reporting is currently supported. Support for Citrix License Activation Service-enabled servers is planned for an upcoming release.
• 59939: Omnissa Horizon version 2412 has a known issue with REST API calls timing out. This has been confirmed by Omnissa as a bug in Horizon 2412's REST API, resolved in Horizon 2503. There is currently no Horizon workaround for affected versions. ControlUp Workaround: Revert Omnissa from REST API to SOAP, see instructions.
• The preconfigured default rules might not appear the first time you open the Windows Event Log settings.

Web Interface

• The preconfigured default rules might not appear the first time you open the Windows Event Log settings.

If no rules appear, click the Disable toggle (top-right), then click it again to re-enable, and refresh the page.

Real-Time DX (build 776)

• 311092: Trigger-generated emails using a List Columns template now display the columns list with proper line breaks between items instead of as a single unformatted string.
• 313184: If the ControlUp Agent stops, the Real-Time Agent Manager restarts the ControlUp Agent service as expected.
• 318258: DexLicenseManager now connects through the Console-configured proxy as required, restoring the ability to configure automated Script Actions in environments requiring all outbound traffic to route through an authenticating proxy.

Web Interface (build 776)

• 308546: The User Name column populates for all sessions in the Published App Usage Details report and matches the sessions shown in Citrix Director.

Real-Time DX (build 686)

• 316008: All Remote Clients columns in both the Console and the VDI web UI populate for Horizon BLAST sessions as expected.
• 317561: Manage Registry no longer crashes on machines with only a listener on port 40705 and no NetBIOS name. If an error occurs, you'll now see a clear notification instead of an unhandled crash.
• 318570: Monitor clusters remain stable through version upgrades, nodes that drop rejoin the cluster successfully, and a coordinator failover no longer results in permanent node loss.
• 322445: After upgrading an organization with Independent Sites mode enabled to version 9.2.5.657 or higher, Independent Sites remains enabled as expected.

Real-Time DX (build 601) …

New Citrix Session Startup Metrics

The ControlUp Agent now collects Citrix End User Experience Monitoring (EUEM) metrics during session initialization and reconnection events. These metrics provide visibility into the client-side session startup phases, including launch page loading time, ICA file download duration, name resolution, and session creation time. This data helps administrators identify bottlenecks in the Citrix session startup process and improve end-user experience.

Omnissa Horizon Migration to REST API

We migrated the Omnissa Horizon Server from SOAP to REST API to streamline ControlUp's data collection process. Our Horizon data collection module now uses Omnissa’s REST APIs instead of the SOAP-based View API. We integrated load balancing and throttling to ensure faster performance and data integrity, enabling you to more effectively troubleshoot issues and maintain your Horizon environment.

Note that ControlUp only supports the REST API from Omnissa Horizon version 2406.

Breakdown Citrix Cloud Connections

You can now assign specific delivery groups to each connection to improve data collection granularity. This feature is not supported if your environment is deployed with independent monitor sites.

Performance Improvements in the Web UI …