Chargebee Release Notes

The Refersion integration is now supported for all Chargebee Billing sites on Product Catalog 2.0, allowing you to effortlessly connect Chargebee with Refersion to manage affiliate programs.

Why is this important?

With this integration, you can easily track and pay affiliate commissions without relying on manual processes. It reduces the risk of errors, improves accuracy, and helps you build stronger relationships with your affiliates.

How can you use it?

You must first set up your Refersion account for the integration, and then connect the account with your Chargebee Billing site.

Chargebee has updated the temporary token format for Stripe SEPA, iDEAL, and Bancontact to comply with Stripe's deprecation of source tokens and the Charges API. Starting March 31, only payment method tokens will be supported in temporary tokens, and source tokens will no longer be accepted.

Why is this important?

This change aligns with Stripe's updated standards and ensures compatibility with their latest API requirements. It helps maintain the reliability and efficiency of your payment processing system.

How can you use it?

Ensure that your systems are updated to use payment method tokens instead of source tokens in temporary tokens before March 31 to avoid disruptions in payment processing. If you have any questions or need assistance, contact Chargebee Support.

Merchants can now adjust the retry limit for Direct Debit dunning attempts using a user-friendly interface under the Dunning settings. This feature lets you set a retry limit between 2 and 12 attempts.

Why is this important?

Failed Direct Debit transactions can disrupt cash flow and impact revenue. The flexibility to configure retry attempts improves payment recovery chances, allowing you to manage payment collections more effectively while providing customers with additional opportunities to complete their payments.

How can you use it?

Enable the Retry limit option under your Dunning settings. Once activated, you can access the settings and configure the retry limit. Learn more

The Currency Exchange Rate setting in NetSuite is now fully functional, with UI and backend implementations aligned.

Why is this important?

Previously, mismatched UI and backend implementations required additional L2 configurations to handle currency exchange rates, leading to inefficiencies. This resolution ensures accurate currency handling and reduces manual intervention, providing a more reliable experience.

How can you use it?

With this fix, currency exchange rates in NetSuite are now handled accurately based on updated Advanced Sync Rules.This eliminates the need for additional configurations, ensuring a smooth and consistent process during synchronization.

Chargebee now supports syncing payment terms directly to Intacct, improving the efficiency of handling due dates during invoice creation.

Why is this important?

This feature automates the process of managing payment terms in Intacct, reducing manual effort and ensuring accurate invoicing. By leveraging cached AR terms and dynamically creating new terms as needed, you can maintain consistency and avoid errors.

How can you use it?

When sync for due dates is enabled, Chargebee fetches all AR terms at the start of the sync and stores them in a cache. During Sales Order (SO) or AR invoice creation, Chargebee checks the cache for the applicable payment term. If found, the term is applied; if not, a new term in the format CB - Net is created, cached, and synced to Intacct. For invoices with 0 net term days, only the due date is synced as part of the regular flow.

You can now download the Receivables Aging Report by Customer in a pivoted view. You can view the aging at a customer level, segregated by the aging buckets, clearly outlining the different aging buckets a customer has and how much is due in each bucket in the Reports Explorer.

Why is this important?

This enhancement groups aging information by customer and aging buckets, making it easier to track the amount due for each customer. Financial controllers can now access more detailed insights, saving time and improving the accuracy of their receivables tracking.

How can you use it?

Navigate to the Reports Explorer and you will now be able to download this pivoted view from the Receivables Aging by Customer (Pivoted) report.

When a user attempts to log in to a Chargebee region that differs from the region where they originally signed up, and if they have no sites in the current region, the login will be restricted and the user will see a clear message informing them of the issue.

For example, if a user logs into the US region but has no sites in that region, they will see the message: No sites available in the US region. Please switch to a different region.

Additionally, the region switch link on the Chargebee login page will be prominently highlighted to guide the user to the correct region.

Why is this important?

This enhancement ensures users are informed when they try to log in to an incorrect region, preventing them from being directed to an empty Sites or Select page. Such situations often lead to confusion, as users may mistakenly believe that their site is inaccessible. By proactively guiding users to the correct region, we aim to improve the user experience and reduce unnecessary support requests.

How can you use it?

This feature will help when you have signed up for a Chargebee account by making it easier to navigate between regions and access your sites.

We've resolved an issue where reactivating a subscription from the 'Cancelled' state was failing due to a change date incompatibility with the plan terms. The issue was related to backdating, which wasn't working correctly when attempting to reactivate a subscription via the 'Edit Subscription' page. Additionally, the 'Reactivate' option was not visible for sites without multi-business entity enabled. With this fix, you can now reactivate subscriptions from the cancelled state without encountering issues, even when backdating is required, and the option will be available for all sites.