Chargebee Release Notes

We've added an Ignore option for records in NetSuite sync logs with the status "Failed" and the error message "Resource was deleted in Chargebee after it failed to be created in the third-party system".

Why is this important?

Previously, these specific failed records would remain in your sync logs even after the corresponding resource was deleted in Chargebee. The new Ignore option allows you to clear out these entries, giving you a cleaner and more focused view of your sync activity.

How can you use it?

Log in to your Chargebee Billing site, navigate to Apps > NetSuite > View Sync Log. Clicking the Ignore option that appears for failed entries will remove the entry from your active sync log view.

You can now display multiple plans in your customer email notifications, even if some are internally configured as addons. Previously, only the primary plan was recognized as a "plan" in these communications, with other plans appearing as addons. This enhancement ensures that all relevant plans are clearly presented as such to your customers.

Why is this important?

This update provides your customers with a more accurate and professional representation of their subscriptions. By displaying all subscribed plans clearly as "plans" rather than "addons," you can enhance clarity in your communications and reduce potential confusion for your customers regarding their billing details.

How can you use it?

This improvement is automatically applied to your email notifications, such as subscription renewal emails, that include plan details.

Chargebee now supports setting up a differential price for an addon or charge based on the plan variant with which they are purchased.

Why is this important? Previously, if a plan had multiple variants, then the same differential price of the addon would apply to all plan variants, limiting flexibility. You now have better control over offering specific addon prices for each variant of the plan.

How can you use it? To set differential pricing for addons and charges by plan variants in Chargebee Billing, follow these steps:

1. 1. Navigate to Product Catalog > Addons or Charges.
2. 2. On the Addon or Charge Index page, select any addon or charge to set the differential price.
3. 3. Click +Set Differential Pricing and select the plan from the dropdown. Ensure that all plan variants are present in the addon or charge to set up the differential price for each plan variation.
4. 4. Under the Variant field, select the variant using the dropdown and click +Set Price to enter the differential price for the plan variant.
5. 5. Click Create to create the differential price.

Chargebee now supports third-party token migration for Spreedly, starting with Orbital (Chase) and applicable to any gateway that supports third-party tokenization.

Why is this important?

Previously, you could only migrate cards with full details into Spreedly vault tokens. With this update, you can now use third-party tokens (Chase-specific tokens instead of full PAN), offering greater flexibility during payment method migration. Chargebee fetches relevant third-party token information through Spreedly and creates a payment method to process payments for migrated tokens.

How can you use it?

To migrate using Spreedly third-party tokens, contact Chargebee Support and ensure third-party token flow is enabled in your Spreedly configuration. Chargebee is now equipped to process and store these tokens accurately, allowing you to complete migrations for supported gateways with ease.

You can now analyze metered usage trends over an extended timeframe, giving you better visibility into how your product is being adopted and used over time. Whether you're tracking feature adoption or running quarterly comparisons, this enhancement allows for deeper historical analysis and more informed decision-making.

With the introduction of minute and hourly granularity, you can analyze the data - Up to the last 24 hours for hourly granularity - Last 2 hours, at a minute level granularity.

Why is this important?

Long-term usage data helps you evaluate the impact of product updates, measure sustained engagement, and compare behavior across quarters. This feature gives you a comprehensive bird's-eye view of all subscriptions related to a single customer, simplifying account management.

How can you use it?

Usage-Based Billing is currently in early access. Contact us to enable this for your Chargebee Billing site. In your Chargebee site, go to Usages > Metered Features > Feature Details > View Usage Details. Head to the usage analytics dashboard and select your desired historical range. You can view historical usage trends for multiple granularities for your metered features to gain deeper insights into your customers' usage patterns.

We've fixed an issue where checkouts using the Full-Page Layout would sometimes fail for child customer accounts within an Account Hierarchy, even when you had correctly designated them as the invoice and payment owners. Your customers attempting to pay through such child accounts will no longer encounter the "You cannot checkout and pay for this item due to account restrictions" error and can now complete their purchases smoothly.