Chargebee Release Notes

You can now assign entitlements directly at the customer level, independent of any subscription. This lets you grant feature access through one-time charges, even if the customer does not have an active subscription.

Why is this important?

Customer-level entitlements give businesses greater flexibility in managing access across both subscription and non-subscription products. This allows you to monetize different product types, sell diverse offerings to the same customer, and maintain accurate access control across all purchase models.

How can you use it?

1. Log in to your Chargebee Billing site.
2. Go to Customers > Customer Details page.
3. Click Add Charge > choose and configure the charge you want to add.
4. Once added, it will appear under the Non-Subscription tab in the Entitlements section. Additionally, you can also refer to the customer_entitlements API documentation for more information.

Gift subscriptions now work with the full-page layout of Chargebee Checkout, so you can let customers purchase and schedule gifts on a dedicated checkout page that matches your brand and converts on any device.

Why is this important?

You can promote seasonal and occasion-based gifting without redesigning your purchase flow, capture intent from marketing links or emails that deep-link to a full-page checkout, and use built-in notifications so gifters get confirmations and recipients get claim instructions on schedule. This helps you acquire new paid users who experience your product first as recipients, then convert to regular subscribers.

How can you use it?

Follow the steps below to enable and configure Gift Subscriptions:

1. In Chargebee Billing, enable Gift Subscriptions.
2. Configure the auto-claim and claim-window settings.
3. Create gift plans. …

A new set of backend APIs now empowers you to fetch context-aware offers, accept and manage offer fulfillment, and log customer interactions with offers through a single Growth API suite.

Why is this important?

You can deliver real-time, tailored offers through any channel, such as your app, portal, checkout, email, or CRM. When you want more flexibility than what the pre-built Chargebee UI components can offer, the new APIs let you embed offers natively, keeping full control of how offers appear. You can also run omnichannel campaigns and A/B tests using your existing systems so you convert and iterate faster.

How can you use it?

You call the Personalized Offers endpoint to get ready-to-serve offers matched to a given customer context (profile, subscription, signals). When a customer accepts, you invoke the Offer Fulfillment API to begin or monitor processing (whether via billing update, checkout, redirect, webhook, or email). Along the way, use the Offer Events API to record "viewed" or "dismissed" actions for reporting and funnel optimization.

You can now view entitlements for one-time charges added directly to a subscription. When such a charge is applied, its associated entitlements are automatically displayed in the Entitlements section of the subscription details page.

Why is this important?

Previously, entitlement visibility was limited to charges added during subscription creation or updates. With this enhancement, you gain complete visibility and traceability for all entitlements, regardless of whether the charge originates from subscription creation, update, or a direct addition at the subscription level.

How can you use it?

1. Log in to your Chargebee Billing site.
2. Go to Subscriptions > Subscription Details page.
3. Click Add Charge > choose and configure the charge you want to add.
4. Once added, it will appear under the Non-Subscription tab in the Entitlements section. Read more about entitlements for direct subscription charges.

You can now enable the Price Type Override feature for individual customers directly from your Chargebee Billing account without contacting support.

Why is this important?

The price type determines whether your product prices are tax-inclusive or exclusive. By overriding the default price type (configured at the currency level), you can tailor tax treatment for individual customers. This added flexibility helps you stay compliant with varying tax requirements across regions or customer types.

How can you use it?

Go to Settings > Configure Chargebee > Billing LogIQ> Taxes in your Chargebee Billing account. Read more about Customer Level Price Override .

You can now use View Underlying Data (VUD) in Reports Explorer and on CFO Dashboard KPI cards in RevenueStory. This capability lets you instantly view and download the VUD, helping you validate figures, understand trends, and make data-driven decisions without switching views.

Why is this important?

The VUD gives you direct access to the data behind your metrics, making it easy to validate numbers, understand trends, and identify what's driving changes so you can make confident, data-backed decisions right within RevenueStory.

How can you use it?

Follow these steps to view the underlying data in reports in Reports Explorer:

1. Log in to your Chargebee Billing site.
2. Go to RevenueStory > Reports Explorer > Select any report to view the VUD.

Chargebee Billing now supports order generation for invoices created under Multi-frequency billing. When invoices include multiple line items for different billing terms such as addons billed across varying periods, Chargebee accurately converts only the valid items into corresponding order line items. This ensures that backdated invoices or invoices created after the first order date are handled correctly.

Why is this important?

This enhancement ensures that your orders accurately reflect only valid billing events, preventing skipped or duplicate order entries. It helps maintain consistency between your invoices and orders, especially when dealing with subscriptions that span multiple billing terms.

How can you use it?

If Multi-frequency billing is enabled for your site, all orders are automatically processed with this logic. You don't need to manually adjust invoice line items, Chargebee will recognize and create orders for the appropriate ones.

Checkout fields like name, email, phone number, and address now support browser autocomplete and trigger the appropriate type of virtual keyboards on touch devices such as smartphones. See sample screenshots below for email-specific (1) and number keyboard (2).

Why is this important?

This update reduces friction at checkout by letting customers use saved details in their browser and benefit from mobile-optimized keypads. It makes completing forms quicker and more intuitive, which can help lower drop-offs and boost conversions.

How can you use it?

This enhancement is automatically available on all Checkout pages.

You can now add BACS Direct Debit details directly from the Chargebee Billing.

Why is this important?

Previously, you couldn't manually add BACS bank account details for customers via Chargebee Billing. This limited flexibility was especially problematic when setting up or migrating customer payment information. This enhancement applies to gateways like GoCardless and Adyen and is supported for both new and existing customers.

How can you use it?

When adding a new bank account for your customer in Billing, ensure that BACS is enabled in your payment gateway configuration in Billing. Then you can fill in the required fields, such as Account Number and Sort Code, and save the details.

Previously, whenever you came across an Early Access Program (EAP) or Beta feature in Chargebee Billing Documentation, requesting access meant going through manual Typeform flows, leading to limited onboarding. To simplify access and accelerate feature adoption, we now offer a new in-app experience for selected EAP and Beta features with fewer steps. You can experience this new flow in all feature documents that are EAP or Beta.

Why is this important? Adoption of early-stage features often stalls when you face friction in discovering or signing up for them due to the multiple steps involved. With more features entering the EAP and Beta phases, an integrated approach is essential for your onboarding and improving operational efficiency.

How can you use it? If you go to an EAP or Beta feature, such as Automatic exports and more in Chargebee Billing Documentation, you will see a callout with a Request Access option. Click Request Access, and on the feature page, click Request Access again to register your interest.